Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

Simply click the book now button to get a cleaning quote and as you provide information about your house and your quote will show in real time. If you agree with the quote you can book right online or give us a call

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Yes! Our cleaners come onsite with the supplies needed to perform the job.

Absolutely! We have many clients who prefer some of their own eco-friendly products and our cleaners are happy to use them. Please let us know during your booking as well as when your cleaner arrives

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

It’s completely up to you. If you’re not able to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. If it’s a bigger home or a deep cleaning in some cases we will provide two.

Absolutely. The cleaners go through a background screening process that includes a criminal background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.